Terms and Conditions

1. Acceptance of these terms

These Terms and Conditions (“Terms”) govern your access to and use of www.karmamiles.in, our WhatsApp Business number (+91 92055 36806), and the services offered as Karma Companions, Karma Celebrations, and Karma Marketplace (together, the “Services”), operated by Community Rise Private Limited (“Karma Miles”, “we”, “us”, “our”), registered at 703, Palm Court, MG Road, Sector 16, Gurugram 122007, Haryana, India.

By visiting our website, submitting a booking enquiry, or messaging us on WhatsApp, you (“you”, “User”) agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

2. Who can use our Services

• Our Services are currently available in Delhi NCR only.
• You must be at least 18 years old to book a Service on behalf of yourself or another person.
• Where you book a Service for a parent, relative, or other senior (“Beneficiary”), you confirm you have the authority to do so and that the information you provide about them is accurate.

3. Description of Services

Karma Companions: trained, background-checked companions for outings, medical visits, errands, and daily support, matched to your request by our care team.

Karma Celebrations: end-to-end planning and execution of pujas, devotional events, and social celebrations, including coordination of priests, vendors, décor, and catering.

Karma Marketplace: a curated marketplace of health, wellness, and gifting products for seniors, delivered to your address.

Karma Miles acts as a facilitator and service coordinator, connecting Users with independently engaged companions, priests, vendors, and delivery partners (together, “Service Partners”). Availability of any specific Service, Service Partner, or product is not guaranteed and is confirmed only once our care team responds to your enquiry.

4. How bookings work

1. You submit an enquiry via our website form or WhatsApp, with the details of your request.
2. A member of our care team reviews your request and responds on WhatsApp, typically within 2 hours, to confirm availability, match, and pricing.
3. No payment is required to make an enquiry. Pricing is confirmed with you before any payment is due.
4. A booking is confirmed only once you receive an explicit confirmation message from our care team with the agreed details (date, time, service, and price).
5. You are responsible for the accuracy of all information you provide, including the Beneficiary's health, mobility, and any other relevant needs. Our Service Partners rely on this information to plan and deliver the Service safely.

5. Pricing and payment

• Pricing varies by Service, duration, and requirements, and is confirmed with you on WhatsApp before you are asked to pay.
• Accepted payment methods are communicated at the time of booking confirmation (for example, UPI, bank transfer, or an online payment link, as applicable).
• For Karma Marketplace orders, final pricing (including delivery charges, if any) is confirmed before payment is collected.
• Prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

6. Cancellations and rescheduling

• Karma Companions & Karma Celebrations bookings: You may cancel or reschedule a confirmed booking by messaging us on WhatsApp. Cancellations made at least 24 hours before the scheduled visit or event are free of charge. Cancellations made later, or no-shows, may be subject to a cancellation charge, which is communicated to you at the time of booking confirmation.
• Karma Marketplace orders: Orders may be cancelled before dispatch at no charge. Once dispatched, our return and replacement policy (§7) applies.
• Refunds, where applicable, are processed to the original payment method within 7 to 10 business days.

7. Returns, replacements, and refunds (Karma Marketplace)

• If a product delivered is damaged, defective, or materially different from what was ordered, you may request a replacement or refund within 7 days of delivery by contacting us on WhatsApp or at events@karmamiles.in.
• Perishable items, personalised or gift items, and hygiene-sensitive products may not be eligible for return. This is clearly communicated at the time of order confirmation.
• Approved refunds are credited to the original payment method within 7 to 10 business days.

8. Companion and vendor verification

• We take reasonable steps to background-check and verify companions and Service Partners before onboarding them, including police verification where stated on our website.
• While we exercise due diligence in selecting and briefing Service Partners, Karma Miles does not guarantee the conduct of any individual Service Partner and is not their employer. Service Partners are independently engaged professionals or partner vendors.
• Please report any concern about a Service Partner's conduct immediately via WhatsApp or at events@karmamiles.in so we can investigate.

9. Limitation of liability

• To the maximum extent permitted by law, Karma Miles' total liability arising from any booking is limited to the amount paid by you for that specific booking.
• We are not liable for indirect, incidental, or consequential loss, including loss arising from delays, rescheduling, or unavailability of a Service Partner or product, except where caused by our gross negligence or wilful default.
• We are not liable for pre-existing health conditions, incidents, or complications arising from inaccurate or incomplete information provided by you about the Beneficiary.
• Nothing in these Terms limits liability that cannot be excluded under Indian law.

10. Health, safety, and medical disclaimer

You must disclose all relevant health, mobility, and safety information about the Beneficiary accurately at the time of booking, and update us promptly if circumstances change.

11. WhatsApp communication consent

By submitting a booking enquiry or messaging us, you consent to receive transactional and, where opted in, marketing messages from Karma Miles via WhatsApp, SMS, call, or email, as described in our Privacy Policy. You may opt out of marketing messages at any time by replying “STOP” on WhatsApp.

12. User conduct

You agree not to:

• Provide false, misleading, or incomplete information in a booking request;
• Use our Services for any unlawful purpose, or to harass, threaten, or endanger any Service Partner or member of our team;
• Attempt to bypass our booking process to directly engage a Service Partner outside of Karma Miles for services first introduced through us;
• Misuse, copy, or reproduce our website content, branding, or materials without permission.

We reserve the right to refuse service, cancel a booking, or restrict access to our Services for any User who violates these Terms.

13. Intellectual property

All content on our website, including text, images, logos (“Karma Miles”, “Karma Companions”, “Karma Celebrations”, “Karma Marketplace”), and design, is the property of Community Rise Private Limited or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

14. User-submitted content

If you share testimonials, reviews, or photographs with us (for example, of a celebration we organised), you grant Karma Miles a non-exclusive, royalty-free licence to use this content for marketing and promotional purposes, unless you request otherwise in writing.

15. Indemnification

You agree to indemnify and hold Karma Miles, its officers, employees, and Service Partners harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of the Services, or inaccurate information provided by you.

16. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021:

17. Force majeure

Karma Miles is not liable for any failure or delay in performing its Services due to circumstances beyond its reasonable control, including natural disasters, government restrictions, strikes, or public health emergencies.

18. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will reflect the latest revision. Continued use of our Services after changes take effect constitutes your acceptance of the revised Terms.

19. Governing law and jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.

20. Contact us